Terms of Use & Privacy Policy

 

Privacy Policy.
 

Our commitment to privacy

 

This is the privacy policy of Peerless Designs Craft, which sets out our policy in relation to data and information we collect and use in relation to our visitors, customers and members.

Peerless Designs is committed to protecting your privacy. As part of this commitment, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

Our Privacy Policy does not affect your statutory rights as a consumer.

 

We will comply with the Data Protection Act 1998 and the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) in relation to your data. We do not sell your data to third parties.

 

What type of information do we collect?

 

We receive, collect and store any information you enter on our website or provide us in any other way.
In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet;
login; e-mail address; password; computer and connection information and purchase history.
We may use software tools to measure and collect session information,
including page response times, length of visits to certain pages, page interaction information,
and methods used to browse away from the page.
We also collect personally identifiable information (including name, email, password, communications);
payment details (including credit card information), comments, feedback, product reviews,
recommendations, and personal profile.


How do we collect information?

 

When you conduct a transaction on our website, as part of the process,
we collect personal information you give us such as your name, address and email address.
Your personal information will be used for the specific reasons stated above only.


Why do we collect such personal information?

 

We collect such Non-personal and Personal Information for the following purposes:
1.To provide and operate the Services;
2.To provide our Users with ongoing customer assistance and technical support;
3.To be able to contact our Visitors and Users with general or personalized service-related notices
and promotional messages;
4.To create aggregated statistical data and other aggregated and/or inferred Non-personal Information,
which we or our business partners may use to provide and improve our respective services;
5.To comply with any applicable laws and regulations.


How do we store, use, share and disclose your site visitors' personal information?


Our company is hosted on the Wix.com platform.
Wix.com provides us with the online platform that allows us to sell our products and services to you.
Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications.
They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company
adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council,
which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store
and its service providers.


How do we communicate with site visitors?


We may contact you to notify you regarding your account, to troubleshoot problems with your account,
to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires,
to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement,
applicable national laws, and any agreement we may have with you.
For these purposes we may contact you via email, telephone, text messages, and postal mail.


How can site visitors' withdraw their consent?


If you don’t want us to process your data anymore, please contact us at peerlessdesigns@live.com


Privacy policy updates


We reserve the right to modify this privacy policy at any time, so please review it frequently.
Changes and clarifications will take effect immediately upon their posting on the website.
If we make material changes to this policy, we will notify you here that it has been updated,
so that you are aware of what information we collect, how we use it, and under what circumstances, if any,
we use and/or disclose it.


Cookies

 

The Website uses cookies and similar technologies (“Cookies”). By using our Website,
you accept that we use Cookies as described below.

8.1  What types of Cookies do we use?

Cookies are small pieces of information that the Website places on your computer's hard disk,
on your tablet or on your smartphone.
Note that HTML5 introduced Web Storage that has a similar nature to Cookies,
and that we therefore consider that as a Cookie in the following.

Cookies contain information that the Website uses to make the communication between you and your web browser
more efficient. Cookies identify your computer or device rather than you as an individual user.

We use session cookies, persistent cookies, HTML5 sessionStorage and HTML5 localStorage session cookies
and HTML5 sessionStorage objects are temporary in nature and are deleted when you exit your web browser.
Persistent cookies are permanent in nature and are stored and remain on your computer until they are deleted.
Persistent cookies expire or auto delete after a certain period of time, which is set per cookie,
but are renewed each time you visit the Website.
HTML5 localStorage objects are permanent in nature and remain on your computer until they are deleted.

8.2  What do we use Cookies for?

We use Cookies for:

Generating statistics

Measuring Website traffic such as the number of visits to the Website,
which domains the visitors come from,
which pages they visit on the Website and in which overall geographical areas the visitors are located.

Monitoring Website performance and your use of our Website

Monitoring the performance of the Website, our applications and TrustBoxes and how you use our Website,
applications and TrustBoxes.

Authentication and improving the functionality of our Website

Optimizing your experience with the Website, which includes remembering your username and password when you return to the Website, and remembering information about your browser and preferences (e.g. which language you prefer).

Connecting you to Social Networks

We give you the option of connecting with Social Networks, such as Facebook.
 

 

Questions and your contact information


If you would like to: access, correct, amend or delete any personal information we have about you,
you are invited to contact us at peerlessdesigns@live.com

 


We will only collect information about you for the following reasons:
* To allow you to use our e-commerce site
* To process your orders
* To process trade applications or any other applications made online
* To deal with any enquiries you may have about our services
* To enable you to access specific materials and sections within the site
* To send you materials when requested

We use the information you provide about yourself when placing an order to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We offer gift-cards by which you can personalize a product you order for another person. Information you provide to us to create a gift-card is only used for that purpose, and it is only disclosed to the person receiving the gift.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to receive updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form. We do not send random marketing emails to personal email addresses (Spam). Nor do we pass your details to other companies who are likely to e-mail you for this reason.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our commitment to data security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our commitment to children's privacy

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

How you can access or correct your information
You can access all your personally identifiable information that we collect online and maintain by contacting us. We use this procedure to better safeguard your information.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

How to contact us
Should you have other questions or concerns about these privacy policies, please contact us.

Terms & Conditions
 

This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products (Products) listed on our website at peerlessdesignscraft.com (our site) to you.  Please read these terms and conditions carefully before ordering any Products from our site.  You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.

You should print a copy of these terms and conditions for future reference.

Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from our site.


1.            Information about us

Peerless Designs Craft.com

2.            Service availability
This site is primarily intended for use by people resident in the United Kingdom although we can supply outside of this region.

3.            Your status
By placing an order through our site, you warrant that:
(a)       You are legally capable of entering into binding contracts;

(b)       You are at least 18 years old;

(c)       You are purchasing Products for private and domestic use and not for resale in the course of a business; and

4.            How the contract is formed between you and us
4.1          ,Your order constitutes an offer to us to buy a Product.  All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the Dispatch Confirmation).  The contract between us (the Contract) will only be formed when we send you the Dispatch Confirmation.

4.2          The Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation.  We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.

4.3          In the event that prior to the Dispatch Confirmation, we find that we are unable to satisfy your order for any reason (such as falling levels of stock) we will attempt to make contact with you in order to offer you any available alternatives.

 

5.            Our status
5.1          We may provide links on our site to the websites of other companies, whether affiliated with us or not.  We cannot give any undertaking, that products you purchase from companies to whose website we have provided a link on our site, will be of satisfactory quality, and any such warranties are DISCLAIMED by us absolutely.  This DISCLAIMER does not affect your statutory rights against the third party seller.

6.            Consumer rights


6.1          If you are contracting as a consumer, you may cancel a Contract at any time within fourteen calendar days, beginning on the day after you received the Products.  In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out in clause 10 below).

6.2          To cancel a Contract, you must inform us in writing. You must also return the Product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk.  You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

6.3          You will not have any right to cancel a Contract for the supply of any of the following Products:

(a)         audio or video recordings or computer software that you have taken out of the sealed packaging in which it was or they were delivered to you.

6.4          Details of this statutory right, and an explanation of how to exercise it, are provided in the Dispatch Confirmation.  This provision does not affect your statutory rights.

 

7.            Availability and delivery
Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within 10 days of the Dispatch Confirmation, unless there are exceptional circumstances.

8.            Risk and title
8.1          The Products will be at your risk from the time of delivery.

8.2          Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges, or on delivery, whichever is the latter.

9.            Price and payment


9.1          The price of any Products will be as quoted on our site from time to time, except in cases of obvious error.

9.2          These prices include VAT but exclude delivery costs, which will be added to the total amount due as set out in our Delivery Guide.

9.3          Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

9.4          Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced.  We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you.  If a Product´s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

9.5          We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.

9.6          Payment for all Products may be made by credit or debit card through Paypal.  We accept payment with MasterCard and Visa.  Your credit or debit card will be charged immediately.  In the event of payment by cheque or postal order, your order will be prepared immediately and held at our warehouse pending clearance of the payment.

 

10.          Our refunds policy


10.1       When you return a Product to us:

(a)       because you have cancelled the Contract between us within the fourteen-day cooling-off period (see clause 6.1 above), we will process the refund due to you as soon as possible and, in any case, within 14 calendar days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product in full, including the cost of sending the item to you.  However, you will be responsible for the cost of returning the item to us.

(b)       for any other reason (for instance, because have notified us in accordance with paragraph 20 that you do not agree to any change in these terms and conditions or in any of our policies, or because you claim that the Product is defective), we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time.  We will process the refund due to you as soon as possible and, in any case, within 14 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective Product. Products returned by you because of a defect will be refunded in full.

10.2       We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

 

10.3       If an item is missing from your order we will refund the price of the missing item due to postage costs to send a small item to you.

11.          Our liability


11.1       WE WARRANT TO YOU THAT ANY PRODUCT PURCHASED FROM US THROUGH OUR SITE IS OF SATISFACTORY QUALITY AND REASONABLY FIT FOR ALL THE PURPOSES FOR WHICH PRODUCTS OF THE KIND ARE COMMONLY SUPPLIED.

11.2       OUR LIABILITY FOR LOSSES YOU SUFFER AS A RESULT OF US BREAKING THIS AGREEMENT IS STRICTLY LIMITED TO THE PURCHASE PRICE OF THE PRODUCT YOU PURCHASED AND ANY LOSSES WHICH ARE FORESEEABLE AS A CONSEQUENCE OF US BREAKING THE AGREEMENT. LOSSES ARE FORESEEABLE WHERE THEY COULD BE CONTEMPLATED BY BOTH YOU AND US AT THE TIME YOUR ORDER IS ACCEPTED BY US.

11.3       THIS DOES NOT INCLUDE OR LIMIT IN ANY WAY OUR LIABILITY:

(a)       FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE;

(b)       UNDER SECTION 2(3) OF THE CONSUMER PROTECTION ACT 1987;

(c)       FOR FRAUD OR FRAUDULENT MISREPRESENTATION; OR

(d)       FOR ANY MATTER FOR WHICH IT WOULD BE ILLEGAL FOR US TO EXCLUDE, OR ATTEMPT TO EXCLUDE, OUR LIABILITY.

11.4       WE ARE NOT RESPONSIBLE FOR INDIRECT LOSSES WHICH HAPPEN AS A SIDE EFFECT OF THE MAIN LOSS OR DAMAGE (SUCH AS LOSS OF INCOME OR REVENUE, LOSS OF BUSINESS, LOSS OF PROFITS OR CONTRACTS, LOSS OF ANTICIPATED SAVINGS, LOSS OF DATA, WASTE OF MANAGEMENT OR OFFICE TIME) HOWEVER ARISING AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF SUCH INDIRECT DAMAGE IS FORESEEABLE.

 

12.          Import duty


12.1       If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination.  You will be responsible for payment of any such import duties and taxes.  Please note that we have no control over these charges and cannot predict their amount.  Please contact the local customs office in the jurisdiction within which delivery is to take place for further information before placing your order.

12.2       Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined and it is your responsibility to make yourself aware of such laws and regulations.  We will not be liable for any breach by you of any such laws.

13.          Written communications


13.1       Applicable laws require that some of the information or communications we send to you should be in writing.  When using our site, you accept that communication with us will be mainly electronic.  We will contact you by e-mail or provide you with information by posting notices on our website.  For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.  This condition does not affect your statutory rights.

14.          Notices


14.1       All notices given by you to us must be addressed to Peerless Designs and in the UK must be delivered to 501 Woodchurch road, Prenton, Wirral CH43 0SH.  We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 13 above.  Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter.  In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

15.          Transfer of rights and obligations


15.1       The contract between you and us is binding on you and us and on our respective successors and assigns.

15.2       You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

15.3       We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

 

16.          Events outside our control


16.1       We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

16.2       A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

(a)       Strikes, lock-outs or other industrial action.

(b)       Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.

(c)       Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.

(d)       Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

(e)       Impossibility of the use of public or private telecommunications networks.

(f)        The acts, decrees, legislation, regulations or restrictions of any government.

16.3       Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period.  We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.


17.          Waiver
17.1       If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

17.2       A waiver by us of any default shall not constitute a waiver of any subsequent default.

17.3       No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 14 above.

18.          Severability
If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

 

19.          Entire agreement
19.1       These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

19.2       We (that is, you and us) each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.

19.3       We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.


20.          Our right to vary these terms and conditions
20.1       We have the right to revise and amend these terms and conditions from time to time to reflect (without limitation) changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.

20.2       You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).
 

21.          Law and jurisdiction
Contracts for the purchase of Products through our site will be governed by English law.  Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

 

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